Privacy policy

Last updated: November 2026

Who we are

Linglong HS Ltd, trading as Linglong Pharmacy, 10 Lane, Linglong Village, Liverpool, L10 L9U, is the data controller for the personal information we hold about you. We’re registered with the Information Commissioner’s Office (ICO), registration number 1256859.

The information we collect

• Your name, address, date of birth, phone number and email address
• Your NHS number and the details of your GP surgery
• Your prescriptions, the medicines we supply and any services we provide
• Health information you share with us during a consultation
• Anything you send us through a form on this website

How we use your information

• To dispense your prescriptions and provide our pharmacy services safely
• To give you advice and keep records of the care we provide
• To let your GP know about treatment we’ve given, where that’s needed
• To arrange prescription deliveries
• To reply to your messages and enquiries
• To meet our legal and professional duties, including NHS reporting

Our lawful basis

Under UK data protection law, we use your information because it’s needed to provide health and care services (UK GDPR Article 6(1)(e) and Article 9(2)(h)), and to meet our legal obligations (Article 6(1)(c)). When you contact us through our website, we use your details to reply to you based on your consent (Article 6(1)(a)), which you can withdraw at any time.

Who we share it with

We only share your information when we need to, for example with:

• Your GP and other health professionals involved in your care
• NHS organisations, for payment and for NHS services
• The NHS Business Services Authority, to process prescriptions
• Trusted suppliers who help us run the pharmacy, such as our patient record and IT providers, under contract
• Our website and email delivery providers, who host this website and deliver the messages you send us through it, under contract

With your consent, we may look at your Summary Care Record or GP record to help us give you safe care. We never sell your information.

How long we keep it

We keep pharmacy records for as long as the NHS Records Management Code of Practice requires. Website enquiries are kept for no longer than 12 months, unless they become part of your pharmacy record.

Your rights

You have the right to ask for a copy of your information, to ask us to correct anything that’s wrong, and in some cases to ask us to delete or restrict how we use it, or to object. To make a request, contact us using the details below. We’ll reply within one month.

This website

This website doesn’t use tracking or advertising cookies. Our fonts are stored on our own server, so your visit isn’t shared with outside font providers. If we add analytics in future, we’ll ask for your consent first and update this policy.

When you send us a message through a form on this website, it’s emailed straight to us and isn’t stored on the website itself. Some of our forms may use Google reCAPTCHA, which checks that a real person is sending the form rather than a computer program. To do this, Google receives technical information about your visit, such as your IP address, and may set a cookie. This is covered by Google’s Privacy Policy and Terms of Service.

Contact us and complaints

If you have any questions about how we use your information, contact Ling Long Jackson on 01752 895365 or at support@linglongpharmacy198578.com.

If you’re not happy with how we’ve handled your information, you can complain to the Information Commissioner’s Office on 0303 123 1113.